Unable to navigate away from "Unable to connect to internet..." or "Network unavailable" (Stuck on Screen)

Created by Bettina Kabutz, Modified on Wed, 13 Nov at 9:56 AM by Bettina Kabutz

"Unable to connect to the internet. Please check your network connection." or "Network unavailable"

If you are stick on the "Unable to connect to internet" screen (1st image) or your campaign page with a "Network unavailable" banner (2nd image), and not able to navigate away from this except for being able to view which apps are open (3rd image) by pressing the small square icon at the bottom right of your screen, you have the Fully Single App Kiosk active, while internet connection has been interrupted.

The Fully Single App Kiosk is a security feature that locks the Give A Little app to the screen, so others approaching your CollecTin More cannot access its Settings.

In the first case the Give A Little app is trying to log in, while the internet connection has been interrupted. This results in the "unable to connect to the internet" message. At the same time, because Fully is active, you cannot navigate away from Give A Little so are unable to access the Settings menu.

To disable the Fully Single App Kiosk, so you can navigate away from the login screen and to the settings, you first need to deactivate Fully. Once Fully has been turned off you can get into the Settings (Cogwheel on Home Page) to check the internet settings.

Below are links depending on your CollecTin More model. You should find the model number on the back sticker of your CollecTin More. (>> Support Article: Which CollecTin More model do I have?)

Support articles explaining how the Fully Single App Kiosk is activated and stopped:

>> Fully Single App Kiosk - Model 4G A12 - Activate - Lock & Unlock

>> Fully Single App Kiosk - Model 4G 205 - Activate - Lock & Unlock

>> Fully Single App Kiosk - Model 4G - Activate - Lock & Unlock

Once the Fully Single App Kiosk is stopped, please check your internet settings, depending if you connect using WiFi or an activated SIM card:

WiFi Settings

>> How to connect to WiFi with my CollecTin More

SIM Settings

>> My SIM is not working? Model A13 SIM Settings

>> My SIM is not working? Model 4G A12 SIM Settings

>> My SIM is not working? Model 4G 205 SIM Settings

>> My SIM is not working? Model 4G SIM Settings