SIM Settings Model A13 - My SIM is not working?

Created by Bettina Kabutz, Modified on Wed, 13 Nov at 9:05 AM by Bettina Kabutz

SIM Settings Model A13 (November 2024 onwards)

The CollecTin More's come with a Daisy SIM card pre-installed. To activate your Daisy SIM card, please click https://daisycomms.co.uk/collectin/ and complete the web form. You will find the SIM number on the card slotted in the bottom of CollecTin.

After Daisy has sent you the activation notification email it can still take 48 hours for the SIM activation to come through. If it has been longer than 48 hours, can you turn off the Wifi in Settings to check?

Has it ever worked anywhere?

If the SIM is still not connecting, I wonder if one of the settings is wrong.

Please open the Settings icon (small cog) on the Home Screen and select 'Network & internet'

Is 'Aeroplane more' (last option) switched OFF?

If ON, toggle to OFF
If OFF, please toggle aeroplane more ON, wait 5 seconds and toggle it to OFF again

Is the 'Mobile network' option greyed out, or can you tap on it?

If you can tap on it, do so and check that both 'Mobile data' and 'Roaming' are turned ON.

If that all looks right the maybe the APN settings are wrong, tap 'Advanced' to check and scroll down

Check that both 'VoLTE' and 'Automatically select network' are turned ON.

Tap 'Access point names'

Which option is the radio button next to? It should be 'Daisy' saying 'Pkp18-inet'

If so, please check the Daisy settings, by tapping on 'Daisy'

Check the 'Name' = Daisy and the 'APN' = Pkp18-inet

And scrolling down...

...the 'APN Protocol' = IPv4 and 'APN roaming Protocol' = IPv4

!! IMPORTANT !!

If you have changed an of the above settings, press the three vertical dots on the top right of your screen to > Save

If you do not press the three vertical dots to SAVE, changes will not be applied.

All your settings are now correct for the Daisy SIM card.

If you are still not able to get connection and you are in a location with strong mobile connection, please contact Daisy on the details below and tell them you have checked all the settings on your tablet with us, which are correct and you still are not able to connect.

To get in touch with the Daisy team who work with CollecTin clients, please email collectin@daisycomms.co.uk

This will ensure you get through to the relevant team, which the general support phone number does not do.