My SIM is not working? Model 4G SIM Settings

Created by Bettina Kabutz, Modified on Thu, 7 Nov at 10:30 AM by Bettina Kabutz

SIM Settings for Model 4G

Sorry to hear you SIM card isn't working.

Has it ever worked anywhere - you can turn off the Wifi in Settings to check?

1. The Daisy SIM cards can take up to 48 hours to activate from the time the confirmation email is received.

If it has been longer than than, I wonder if the settings are wrong.

2. Please open the Settings icon (small cog) on the Home Screen and select 'Network & internet'

Is 'Aeroplane more' (last option) switched OFF?

If ON, toggle to OFF
If OFF, please toggle aeroplane more ON, wait 5 seconds and toggle it to OFF again

Is the 'Mobile network' option greyed out, or can you click on it?

If you can click on it, do so and check that both mobile data and roaming are turned on.

If that all looks right the maybe the APN settings are wrong, click 'Advanced' and then 'Access Point Names' to check

Which option is the radio button next to? It should be Daisy

If so, please check the Daisy settings, by clicking on 'Daisy', particularly the 'Name' and the 'APN'

and scrolling down the 'APN Protocol' and 'APN roaming Protocol'

Hopefully this has sorted it, but if not let me know and we'll set up a zoom call to look further,

!! IMPORTANT !!

If you have changed an of the above settings, press the three vertical dots on the top right of your screen to > Save

If you do not press the three vertical dots to SAVE, changes will not be applied.

All your settings are now correct for the Daisy SIM card.

If you are still not able to get connection and you are in a location with strong mobile connection, please contact Daisy on the details below and tell them you have checked all the settings on your tablet with us, which are correct and you still are not able to connect.

To get in touch with the Daisy team who work with CollecTin clients, please email collectin@daisycomms.co.uk

This will ensure you get through to the relevant team, which the general support phone number does not do.