Helpful Trouble Shooting Article Links for Models 4G / 4G 205 / 4G A12 / A13

Below are links to helpful Support Articles, dealing with different trouble shooting for your CollecTin More. 

If you have a 3G model CollecTin More (pre September 2021), some of the below articles may be helpful, however please also look at >> 3G Model: Updates / DIY troubleshooting when your CollecTin More is giving issues

1. The CollecTin More is switching on but stuck on the Give A Little login page, with internet disrupted but cannot navigate away from this page
   • Stuck on Give A Little / login page / Cannot connect to Internet and not able to access tablet Settings
     
     
     
2.  Bluetooth connection issues between the SumUp card reader and Give A Little (connection problems) or failed Give A Little software update attempts 
   • Reset SumUp Bluetooth - SumUp not connecting to Give A Little
     
     
     
3. The Give A Little app is giving issue that are not resolved by restarting / downloading the update from the Give A Little menu
   • Give A Little Download / Reinstall the App
     
     
     
4. The CollecTin More is not switching on / the screen is black
   • CollecTin More will not switch on / Black screen
     
     
     
5. The SumUp is not charging or the charging port of the card reader has been damaged.
   • Micro USB Charging Port Damaged in SumUp Tray
     
     
     
6. If you require new chargers / cables / batteries
   • Charger and Cable Requirements for the CollecTin More