SumUp Connectivity Issues - Reset Bluetooth

If you are experiencing issues with the bluetooth connectivity between the CollecTin More android tablet and SumUp card reader, it is a good idea to update the Give A Little app and reset the card reader.

Updating the app can be done from the menu in the Give A Little app

If your menu is unlocked, you can access this from the top left hand corner by swiping down to show the 3 bars and pressing them will bring up the options.

Towards the bottom of the menu is Check for Update, which will take you through the update process (accept all prompts).

The current version, which you can check in About, should be 2.1.0 or higher.

If your menu is locked, you will need to visit givealittle.co first and select your device and unlock the menu from there

>> Video: How to Lock and Unlock the Give A Little Menu from your Give A Little Account

Resetting the card reader requires power to be turned off - this can be achieved by either 

Removing the battery from the handle (use your thumbnail in the slot along the back of the handle, to push down on the top of it - it will then slide down out of the handle). 

>> Video: Tray 1 - Angle Insert Video: How to Insert / Remove the SumUp Card Reader or 

>> Video: Tray 2 - Slide Insert Video: How to Insert / Remove the SumUp Card Reader

To reset you then:

1. press the button on the right of the card reader for a couple of seconds until it is off

2. release the button,

3. press the button again for several tens of seconds...

4. in this time the screen will be black, and then say "hold for BT" or "hold for reset" followed by "release for BT" or "hold for reset"

5. when "release for BT" or "hold for reset" pops up it is time to let go of the button.

6 the sumup should beep

You can now replace the SumUp/Power and on the GiveALittle app menu press "Connect Device"

>> Video: How to reconnect your SumUp card reader to your Give A Little app

Transactions should proceed normally now.