Wonderful that you are still using a CollecTin More 3G model (pre Nov-21) to raise funds. While your unit is no longer is no longer under warranty or support, you can use the following steps to reset and update various parts of your unit:
1. Reinstalling the Give A Little App from the website via Support icon (when the Give A Little app doesn't update)
2. Reset SumUp Bluetooth (when the SumUp and Give A Little app do not connect / communicate)
3. Firmware Update for SumUp (if prompted)
4. 3G Model Hard Factory Reset (if above steps didn't solve the issue try this and repeat steps 1 and 2)
The CollecTin More units are modular, so you can also purchase different parts to upgrade the unit if required.
Upgrade your tablet
If necessary, rather than replacing your CollecTin More, you can upgrade your CollecTin More by purchasing a new tablet for £200. The new 4G A12 tablet has a faster processor (so it loads videos more quickly) and 5GHz Wi-Fi. The upgrade also includes a new SumUp tray, internal cabling and new charger plug. The tablet upgrade is available in the online shop here for card payments. If you would prefer to pay via BACS, please contact support@collectin.com with the details as specified at the bottom of this guide.
(Support Article: How to fit a new tablet into the CollecTin More)
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1. Reinstall Give A Little App
To reinstall the app:
- Click on the small circle on the bottom of your Android screen to bring up the "Home Screen"
- Click 'Support' on the bottom right hand side of your CollecTin More [if the web page doesn't load automatically, please navigate to https://collectin.com/pages/collectin-more-support]
- Under 'Frequently Asked Questions' scroll down to > 'Give A Little', > tap on 'How do I reinstall the Give A Little app?'
- Read the information and tap as indicated to download the software.
- Accept the notifications to download and install the latest version of the Give A Little app onto your unit.
- 'Download file again?' > tap 'Download again'
- Open the download > UPDATE
- The Give A Little app will probably appear on the lower part of the Home Screen (accessed by swiping up from the main home screen). To move it back to the centre of the main home screen, press and hold the app icon and drag it up to the middle of the main screen.
If you cannot see the Give A Little app icon and you want to add it to the Home Screen:
- Swipe from the bottom on the Android device to bring up the list of available apps
- Find the Give A Little app
- Press and hold the app icon until it offers you a series of options
- Without releasing the finger slightly slide it upwards, this will immediately allow you to drop the icon in the home screen
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2. Reset SumUp
Resetting the card reader requires power to be turned off - this can be achieved by either removing the battery from the handle (use your thumbnail in the slot along the back of the handle, to push down on the top of it - it will then slide down out of the handle).
or removing the reader from the cradle
To reset you then:
1. press the button on the right of the card reader for a couple of seconds until it is off
2. release the button,
3. press the button again for several tens of seconds...
4. in this time the screen will be black, and then say "hold for BT" / "hold for reset" followed by "release for BT" / "hold for reset"
5. when "release for BT" / "hold for reset" pops up it is time to let go of the button.
6 the sumup should beep
You can now replace the SumUp/Power and on the GiveALittle app menu press "Connect Device"
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3. SumUp Air Card Reader Firmware Update (If prompted after SumUp reset & reconnect)
SumUp have recently released updated firmware for their Air card reader. You will need to run this update to connect SumUp card readers to your CollecTin More and the Give A Little app. The firmware update can also make a big difference if you have issues with transactions being declined.
When running the Firmware update via the Give A Little app, there are some confusing failure notices, however do not be discouraged and follow the steps below. The firmware will happen and card reader connect via bluetooth to the android tablet in your CollecTin More.
On the Give a Little menu > Connect Terminal > Choose your reader > Connect > Firmware Update Prompt > OK
The first part usually takes about 20min, and the SumUp display will show "Updating Firmware". This will continue until One minute to go.
Shortly after this point the screen is likely to display "The update has failed" > Abort update (NOT Retry)
Back on the Give a Little menu > Connect Terminal > Choose your reader > Connect
Firmware Update Prompt > OK. This second part takes about 5 minutes.
Towards the end the SumUp is likely to briefly beep softly and display "UPDATING FW... OK SumUp"
(However this is very quick and may be missed and in some instances also appeared towards the end of the first 20 minute download)
There are two option at this stage.
> You may again have another "The update has failed" message. If this happens, go to the Give A Little menu again, and follow the steps to prompt the firmware update again. From here it will go to the following steps
> Message appears "Checking firmware updates", followed by "Connected".
Your bluetooth connection between the SumUp and Give A Little is established.
Well done for completing this confusing Firmware update! |
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4. 3G Tablet Factory Reset
1. Press and hold the volume up (top) and power buttons (bottom) for about 15 secs until the boot menu appears (Note: Continue holding when the screen goes black and boot will appear 5 secs later)
2. Select Recovery mode
3. Choose Wipe data/factory reset
4. Reboot
5. Log onto your Wifi
6. Add the APN depending on which SIM card you are using
InfiSIM: Network & Internet > Mobile Network > Advanced > AccessPointNames > + > Name = mavoco, APN = mavoco > [three dots top right] > save > [backarrow] > select ‘mavoco’ radio button
or
Daisy: Network & Internet > Mobile Network > Advanced > AccessPointNames > + > Name = Daisy, APN = Pkp18-inet > [three dots top right] > save > [backarrow] > select ‘Daisy’ radio button
7. Update the Give a Little app, by clicking on the ’support’ icon on the homepage and use the link near the top of the page called ‘App Update’
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