TABLE OF CONTENTS

• 1. SumUp firmware update not loading within Give A Little - Workaround
  Use the above link for instructions when the Firmware process is not starting / loading within Give A Little on your CollecTin More
  
  
• 2. SumUp Air Card Reader Firmware Update on model 4G 205 CollecTin More units - ERROR Message
  Use the above link for instructions when the firmware update is running but ends with a failure message at the end of the download.

1. SumUp firmware update not loading within Give A Little - Workaround

To update the firmware on your SumUp reader outside of Give A Little, you will need another mobile device, either Android or iOS.  Please download the standard SumUp App onto that device.

Open the app, and sign into your SumUp Account.  Open your profile, by clicking on the the person icon in the top left corner of the screen.

Choose 'Card reader' from the menu

In order to 'Connect' your card reader, which will update the firmware automatically, you will need to reset bluetooth on the SumUp Air.  

Resetting the card reader requires power to be turned off - this can be achieved by either removing the battery from the handle, or the reader from the cradle [Tray 1 - Angle Insert Video: How to Insert / Remove the SumUp Card Reader or Tray 2 - Slide Insert Video: How to Insert / Remove the SumUp Card Reader].

To reset you then:

1. press the button on the right of the card reader for a couple of seconds until it is off

2. release the button,

3. press the button again for several tens of seconds...

4. in this time the screen will be black, and then say "hold for BT" / "hold for reset" followed by "release for BT" / "hold for reset"

5. when "release for BT" / "hold for reset" pops up it is time to let go of the button.

6 the sumup should beep

Now click on the blue 'Connect' button

It should now update the firmware on the SumUp Air card reader.  This usually takes several minutes.  The software version should now be 2.0.0.7 or greater.  After this is complete, please repeat the bluetooth reset, so that the reader can again connect to your CollecTin.

Re-insert into your CollecTin and try a test transaction.

-//-

When running the Firmware update via the Give A Little app, there are some confusing failure notices, however do not be discouraged and follow the steps below. The firmware will happen and card reader connect via bluetooth to the android tablet in your CollecTin More.

On the Give a Little menu  > Connect Terminal  > Choose your reader  > Connect  > Firmware Update Prompt  > OK

The first part usually takes about 20min, and the SumUp display will show "Updating Firmware". This will continue until One minute to go.

Shortly after this point the screen is likely to display "The update has failed"  > Abort update (NOT Retry)

Back on the Give a Little menu  > Connect Terminal  > Choose your reader  > Connect  

Firmware Update Prompt  > OK. This second part takes about 5 minutes. 

Towards the end the SumUp is likely to briefly beep softly and display "UPDATING FW... OK SumUp" 

(However this is very quick and may be missed and in some instances also appeared towards the end of the first 20 minute download)

There are two option at this stage. 

> You may again have another "The update has failed" message. If this happens, go to the Give A Little menu again, and follow the steps to prompt the firmware update again. From here it will go to the following steps

> Message appears "Checking firmware updates", followed by "Connected". 

Your bluetooth connection between the SumUp and Give A Little is established. 

Well done for completing this confusing Firmware update!