TABLE OF CONTENTS
- Charging Port Damaged in SumUp or Stripe Tray - Replacement/Repair Purchase Links
- The 4 Step Instructions to fit your new Internal Y-shaped Charger Cable
Charging Port Damaged in SumUp or Stripe Tray - Replacement/Repair Purchase Links
If the Card card reader is removed and inserted incorrectly or forcibly, the charging port, which goes into the reader to charge it can get damaged. A damaged port here will impact the card reader charging and can also create a charging short resulting in the tablet not charging either.
With our CollecTin More being modular, you can easily repair this by getting a new internal cable. The cable you require depends on the model CollecTin More you have. (Support article: Which CollecTin More model do I have?)
Purchase link: Internal Y-shaped Charger Cable
Below are clear instructions on how to fit the cable, please follow then step by step. We are not be able to cover accidental damage to the unit caused by incorrect handling during the replacement of the part.
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The 4 Step Instructions to fit your new Internal Y-shaped Charger Cable
Step 1: Remove the Card Reader
Here are videos on how to remove and insert your card reader safely.
- SumUp Air: Please use the photo below to identify if you have a Tray 1 or Tray 2 for your SumUp.
- Stripe Wisepad 3
Step 2: Remove the Tablet
> Helpful tools: Flat screwdriver or back of a spoon
NOTE: If you have a sticker on the base with a lock to indicate a locked unit, please email us for additional instructions.
Step 3: Replace the Y-shaped internal charger cable (or entire card reader tray)
> Helpful tools: Flat screwdriver or back of a spoon or flat nosed pliers
Step 4: Replace the Tablet
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