Current Issues - FIX SumUp Air not connecting to Give A Little - Reader not found

You can find our most recent News and updates on our website - https://collectin.com/blogs/news

Helpful Articles from Give A Little with updates on the Give A Little software:

• Give A Little - Gift Aid Features & Small Donation Scheme claims
• Give A Little - Device Management Features

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202604-14 UPDATE - Give A Little's latest app update resolves the connectivity issue that was experienced by some of our customers between the SumUp Air1E205 and the Give A Little app.

• Please download the latest update from your Give A Little app
• If you are still experiencing issues after the update and resetting your card reader, please contact hello@givealittle.co
• Your card reader may need replacing.
  (SumUp now replace Air readers with the new Solo Lite, which requires a conversion kit to fit into your CollecTin More. You can either get a new SumUp conversion kit in our shop or source an Air reader from a third party seller.)

2026-04-02 Older SumUp Air readers not being found by Give A Little and not connecting to the App

There seems to be a SumUp Firmware update for AIR1E205 card readers coinciding with a new Give A Little update, which has resulted in a small number of SumUp Air readers not connecting to the Give A Little app.

Please follow these steps:

• Bluetooth Reset for SumUp Reader - SumUp not connecting to Give A Little
• IF the Bluetooth Reset triggers the SumUp Air Firmware update, please run it. Once completed, follow the same steps as for a Bluetooth reset, but this time LEAVE the CARD READER CONNECTED TO POWER. This will trigger a REBOOT.
• After the firmware update and reboot, please use the Give A Little menu to 'Connect Reader'
• IF a card reader is found without the last three digits being displayed, instead XXX and you have no other readers around, please tap this one and see if it will connect with your reader.

If this issue has started for you after a Give A Little update, and the reset and steps above has not resolved this, you can revert back to the older version by going onto your CTM's Home Page > Support > then typing this URL into the browser: https://bit.ly/gal-ct-414

Download the Give A Little file, open it in the downloads folder and let it install on your device.

If you need more guidance on how to run the installation, you can find it in this article at the bottom. Please remember to NOT download from the link in this article but use the one above.

• Give A Little Download / Reinstall the App

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2026-02-15 Model 4G A13 Advanced SIM Settings

If you are needing to access your SIM settings and not able to open the "Advanced" option, an over-the-air system update '20251224-1540' has been released to address this. Below a Guidance Video on how to install the update. 

Note: The download is fast, but the installation takes a while (approx 15-20 min).

• Guidance Video - CollecTin More A13 System Update to access Advanced SIM Settings 

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There are no other issues that require fixes.