Factory Hard Reset - 4G A12

Created by Bettina Kabutz, Modified on Thu, 04 Apr 2024 at 03:26 PM by Bettina Kabutz

Follow these steps to do a factory hard reset:
> Power off the tablet by holding the Power button until a tiny menu pops up
> Tap "Power off" on the pop-up menu


> [IF your device is unable to power off by holding the Power button, follow these steps to switch off your tablet] Remove the android tablet from your CollecTin More > How to remove your android tablet from your CollecTin More video

> Using a slim paperclip or single stable, press the small button inside the pin-sized hole underneath the power button on the side of the tablet, which will turn the screen and tablet off


> [IF device is already off start here] Press and hold the Power and Volume down keys at the same time for about 10 seconds or until the CollecTin logo appears
> The tablet should enter factory mode, first yellow Chinese characters appear, which is followed by a menu
> Use the Volume Down key to highlight the option with 'Storage' as shown in the picture below:
> Press the Power button to select the option and commence factory reset
> Wait until the reset is complete
> The tablet should restart

1. Start the device 
> Wait for the tablet to boot up 

> Press and hold the power button until the CollecTin logo appears on screen

> Wait for the tablet to boot up

> [IF the ‘Update preferred SIM card?’ pop-up appears] Tap ‘YES’

 >> Wait for the SIM configuration. When this is complete:

    -  the empty triangle to the left of the battery indicator (at the top left part of the screen) should now be partially or         completely full (depending on the signal strength)

-  two 4G icons should appear: one on top of the signal indicator and another to the left of it.

>> Please note that at this point it only shows the availability of the network and it can not connect to the internet unless


2. Connect to the internet

> Tap the settings cogwheel icon on the home screen

For Wi-Fi

> Choose ‘Network and Internet’, then ‘Wi-Fi’

> Turn on Wi-Fi (the switch on the right as well as the entire cell should turn blue)

> Select your Wifi network and enter the password, if any

> Press the circle at the bottom of the screen to return to the homepage

For Daisy SIM

[IF the SIM does not automatically connect]

> Choose ‘Network and Internet’, then ‘Mobile network’

> Advanced  > Access point names  > Select "Daisy"

> Press the circle at the bottom of the screen to return to the homepage


3. Log-in to the Give a Little app

> Tap on the Give A Little app icon on the home screen

> [IF a message about an update for the Give A Little app appears] Tap ‘Update’

> Wait for the update to download then press ‘UPDATE’ on the prompt

> [IF a ‘Location Services pop-up appears] Tap ‘Give Permission, then ‘WHILE USING THE APP’

> Tap ‘LOGIN WITH sumup’

> Enter your SumUp login credentials and tap on ‘Log in’

> [IF the app ask for permissions to manage bluetooth] Tap 'Give permission'

> [IF the app ask for permissions to find, connect and determine the relative position of nearby devices] Tap ‘ALLOW’

> Select ‘GOT IT’ on the full screen pop-up (do not swipe down from the top!)

> Swipe in from the left of the screen to open the menu (Not from top)

> Tap "Connect Reader"

> [IF the SumUp is not on] Press the button on the right side on the card reader to witch it on

> [IF a 'Google's location service' pop-up appears] Tap OK

> [IF a 'turn on Bluetooth' pop-up appears] Tap Allow

> Select your SumUp card reader identified by the last three digits of its serial number > Tap Connect


-//-


Photo Guide to connecting to Wi-Fi and updating the Give A Little App


2. Connect to the internet

> Tap the settings cogwheel icon on the home screen

For Wi-Fi

> Choose ‘Network and Internet’, then ‘Wi-Fi’

> Turn on Wi-Fi (the switch on the right as well as the entire cell should turn blue)

> Select your Wifi network and enter the password, if any

> Press the circle at the bottom of the screen to return to the homepage


3. Log-in to the Give a Little app

> Tap on the Give A Little app icon on the home screen

> [IF a message about an update for the Give A Little app appears] Tap ‘Skip for now’

> Tap ‘LOGIN WITH sumup’

> [IF a ‘Location Services pop-up appears] Tap ‘Continue’, then ‘WHILE USING THE APP’

> [IF the app ask for permissions to find, connect and determine the relative position of nearby

devices] Tap ‘ALLOW’




> Enter your SumUp login credentials and tap on ‘Log in’

> [IF a ‘Location Services pop-up appears] Tap ‘Continue’, then ‘WHILE USING THE APP’



> [IF the app ask for permissions to find, connect and determine the relative position of nearby

devices] Tap ‘ALLOW’

> Select ‘GOT IT’ on the full screen pop-up (do not swipe down from the top!)

> Swipe in from the left of the screen to open the menu

> Tap on ‘Check for updates’, then ‘Update’



> Wait for the update to download then press ‘UPDATE’ on the prompt

> The app should have restarted itself after the update



> Open the menu by swiping in from the left

> Tap "Connect Terminal"

> [IF the SumUp is not on] Press the button on the right side on the card reader to witch it on

> [IF a 'Google's location service' pop-up appears] Tap OK



> [IF a 'turn on Bluetooth' pop-up appears] Tap Allow

> Select your SumUp card reader identified by the last three digits of its serial number > Tap Connect






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