Factory Hard Reset - Model 4G A12

Created by Bettina Kabutz, Modified on Fri, 24 May 2024 at 11:48 AM by Bettina Kabutz

Follow these steps to do a factory hard reset:
> Power off the tablet by holding the Power button until a tiny menu pops up
> Tap "Power off" on the pop-up menu


> [IF your device is unable to power off by holding the Power button, follow these steps to switch off your tablet] Remove the android tablet from your CollecTin More > How to remove your android tablet from your CollecTin More video

> Using a slim paperclip or single stable, press the small button inside the pin-sized hole underneath the power button on the side of the tablet, which will turn the screen and tablet off


> [IF device is already off start here] Press and hold the Power and Volume down keys at the same time for about 10 seconds or until the CollecTin logo appears
> The tablet should enter factory mode, first yellow Chinese characters appear, which is followed by a menu
> Use the Volume Down key to highlight the option with 'Storage' as shown in the picture below:
> Press the Power button to select the option and commence factory reset
> Wait until the reset is complete
> The tablet should restart

1. Start the device 
> Wait for the tablet to boot up 

> Press and hold the power button until the CollecTin logo appears on screen

> Wait for the tablet to boot up

> [IF the ‘Update preferred SIM card?’ pop-up appears] Tap ‘YES’

 >> Wait for the SIM configuration. When this is complete:

    -  the empty triangle to the left of the battery indicator (at the top left part of the screen) should now be partially or         completely full (depending on the signal strength)

-  two 4G icons should appear: one on top of the signal indicator and another to the left of it.

>> Please note that at this point it only shows the availability of the network and it can not connect to the internet unless


2. Connect to the internet

> Tap the settings cogwheel icon on the home screen

For Wi-Fi

> Choose ‘Network and Internet’, then ‘Wi-Fi’

> Turn on Wi-Fi (the switch on the right as well as the entire cell should turn blue)

> Select your Wifi network and enter the password, if any

> Press the circle at the bottom of the screen to return to the homepage

For Daisy SIM

[IF the SIM does not automatically connect]

> Choose ‘Network and Internet’, then ‘Mobile network’

> Advanced  > Access point names  > Select "Daisy"

> Press the circle at the bottom of the screen to return to the homepage


3. Log-in to the Give a Little app

> Tap on the Give A Little app icon on the home screen

> [IF a message about an update for the Give A Little app appears] Tap ‘Update’

> Wait for the update to download then press ‘UPDATE’ on the prompt

> [IF a ‘Location Services pop-up appears] Tap ‘Give Permission, then ‘WHILE USING THE APP’

> Tap ‘LOGIN WITH sumup’

> Enter your SumUp login credentials and tap on ‘Log in’

> [IF the app ask for permissions to manage bluetooth] Tap 'Give permission'

> [IF the app ask for permissions to find, connect and determine the relative position of nearby devices] Tap ‘ALLOW’

> Select ‘GOT IT’ on the full screen pop-up (do not swipe down from the top!)

> Swipe in from the left of the screen to open the menu (Not from top)

> Tap "Connect Reader"

> [IF the SumUp is not on] Press the button on the right side on the card reader to witch it on

> [IF a 'Google's location service' pop-up appears] Tap OK

> [IF a 'turn on Bluetooth' pop-up appears] Tap Allow

> Select your SumUp card reader identified by the last three digits of its serial number > Tap Connect


4. Set the Fully Single App Kiosk Schedules Wake and Sleep times

> Swipe up from the bottom of the screen and tap on the circle icon in the bottom middle to return to the home screen
> From there, swipe up anywhere on the screen to access the apps drawer
> Tap on the ‘Fully Single App Kiosk’ app icon (blue ‘f’)
> [IF the app ask for permissions] :
 >> Tap 'OK’
>> Tap on the ‘Fully Single App Kiosk’
>> Tap the switch button to the right of ‘Allow from this source’ (the switch on the right should turn blue)
>> Tap the triangle icon at the bottom left of the screen or the arrow at the top left until you are back to Fully’s main screen
> Adjust the ‘Wakeup and Sleep’ functions:
 >> Swipe in from the left side of the screen to open the Fully menu
 >> Select ‘Settings’, then ‘Power Settings’
 >> Tap on ‘Schedule Wakeup and Sleep (PLUS) > Edit the default times to suit your preferences or tap on the rubbish bin icon to disable the function altogether; you can also add multiple wakeup and sleep times by tapping on the blue ‘ADD ANOTHER TIME’ button from the bottom left of the screen.
>> Tap the triangle at the bottom left of the screen until you are back to the Fully Single App Kiosk Quick > 
Settings screen and carry on with the rest of the steps
> You can type a custom PIN in the ‘Kiosk Exit PIN’ field; write the new PIN down (we cannot help if you forget or lose it!) or leave the default one in (“1111”)
> Tap ‘START KIOSK MODE’
> Make sure the Test Mode toggle is off (grey) and select ‘YES’ on the confirmation pop-up
> From the ‘Select a Home app’ menu, tap on ‘Fully Single App Kiosk’ (NOT Quickstep)
> On the “Hmmm… One more try!” pop-up tap ‘RETRY’
> Tap ‘Always’ on the “Use Fully Single App Kiosk as Home”
> You will now be taken to the Give A Little app
> Lastly, to make sure the settings are not accessible while in Kiosk mode:
 >> Swipe up from the bottom of the screen and tap on the square to bring up the list of open apps
 >> Swipe to the right until the ‘CLEAR ALL’ option appears in the middle left of the screen, after all the apps
>> Tap on ‘CLEAR ALL’ and wait for GiveALittle to restart

 

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