Factory Hard Reset - Model 4G A12

Created by Bettina Kabutz, Modified on Wed, 26 Jun at 1:37 PM by Bettina Kabutz

Factory Hard Reset - Model 4G A12 (September 2023 - current)

NOTE: Below are the instructions for a Hard Reset - This is required if you are locked out of your tablet or your touch screen in unresponsive. If you can access the Settings Menu on your tablet, you can also do the >> Factory Reset via the Settings Menu. Click the previous link for instructions, which are a bit easier than the Hard Reset explained below.

Follow these steps to do a factory hard reset:

Power off the tablet by holding the Power button until a tiny menu pops up
Tap "Power off" on the pop-up menu

[IF your device is unable to power off by holding the Power button, follow these steps to switch off your tablet] Remove the android tablet from your CollecTin More > How to remove your android tablet from your CollecTin More video
Using a slim paperclip or single stable, press the small button inside the pin-sized hole underneath the power button on the side of the tablet, which will turn the screen and tablet off

[IF device is already off start here] Press and hold the Power and Volume down keys at the same time for about 10 seconds or until the CollecTin logo appears
The tablet should enter factory mode, first yellow Chinese characters appear, which is followed by a menu
Use the Volume Down key to highlight the option with 'Storage' as shown in the picture below:
Press the Power button to select the option and commence factory reset

Wait until the reset is complete
The tablet should restart

1. Start the device

Wait for the tablet to boot up

Press and hold the power button until the CollecTin logo appears on screen
Wait for the tablet to boot up
[IF the ‘Update preferred SIM card?’ pop-up appears]Tap ‘YES’
- Wait for the SIM configuration. When this is complete:
  - the empty triangle to the left of the battery indicator (at the top left part of the screen) should now be partially or completely full (depending on the signal strength)
  - two 4G icons should appear: one on top of the signal indicator and another to the left of it.
- Please note that at this point it only shows the availability of the network and it can not connect to the internet unless

2. Connect to the internet

Tap the settings cogwheel icon on the home screen

For Wi-Fi

Choose ‘Network and Internet’, then ‘Wi-Fi’
Turn on Wi-Fi (the switch on the right as well as the entire cell should turn blue)
Select your Wifi network and enter the password, if any
Press the circle at the bottom of the screen to return to the homepage

For Daisy SIM

[IF the SIM does not automatically connect]

Choose ‘Network and Internet’, then ‘Mobile network’
Advanced > Access point names > Select "Daisy"
Press the circle at the bottom of the screen to return to the homepage

3. Log-in to the Give a Little app

Tap on the Give A Little app icon on the home screen
[IF a message about an update for the Give A Little app appears] Tap ‘Update’
Wait for the update to download then press ‘UPDATE’ on the prompt
[IF a ‘Location Services pop-up appears] Tap ‘Give Permission, then ‘WHILE USING THE APP’
Tap ‘LOGIN WITH sumup’
Enter your SumUp login credentials and tap on ‘Log in’
IF the app ask for permissions to manage bluetooth] Tap 'Give permission'
[IF the app ask for permissions to find, connect and determine the relative position of nearby devices] Tap ‘ALLOW’
Select ‘GOT IT’ on the full screen pop-up (do not swipe down from the top!)
Swipe in from the left of the screen to open the menu (Not from top)
Tap "Connect Reader"
[IF the SumUp is not on] Press the button on the right side on the card reader to witch it on
[IF a 'Google's location service' pop-up appears] Tap OK
[IF a 'turn on Bluetooth' pop-up appears] Tap Allow
Select your SumUp card reader identified by the last three digits of its serial number > Tap Connect

4. Set the Fully Single App Kiosk Schedules Wake up and Sleep Times

Swipe up from the bottom of the screen and tap on the circle icon in the bottom middle to return to the home screen
From there, swipe up anywhere on the screen to access the apps drawer
Tap on the “Fully Single App Kiosk” app icon (blue ‘f’)
[IF the app ask for permissions] :
- Tap 'OK’
- Tap on the ‘Fully Single App Kiosk’
- Tap the switch button to the right of ‘Allow from this source’ (the switch on the right should turn blue)
- Tap the triangle icon at the bottom left of the screen or the arrow at the top left until you are back to Fully’s main screen
You can type a custom PIN in the ‘Kiosk Exit PIN’ field; write the new PIN down (we cannot help if you forget/lose it!) or leave the default one in (“1111”)

Next,

Adjust the ‘Wake up and Sleep’ functions
- Swipe in from the left side of the screen to open the Fully menu
- Select ‘Settings’, then ‘Power Settings’
- Tap on ‘Schedule Wakeup and Sleep (PLUS) > Edit the default times to suit your preferences or tap on the rubbish bin icon to disable the function altogether; you can also add multiple wakeup and sleep times by tapping on the blue ‘ADD ANOTHER TIME’ button from the bottom left of the screen. Note: "Wake up" time is first, and "Sleep" time second.
- Tap the triangle at the bottom left of the screen until you are back to the Fully Single App Kiosk Quick Settings screen and carry on with the rest of the steps
Tap ‘START KIOSK MODE’
- Make sure the Test Mode toggle is off (grey) and select ‘YES’ on the confirmation pop-up
From the ‘Select a Home app’ menu, tap on ‘Fully Single App Kiosk’ (NOT Quickstep)
On the “Hmmm… One more try!” pop-up tap ‘RETRY’
Tap ‘Always’ on the “Use Fully Single App Kiosk as Home”
Your will now be taken to the Give A Little app
Lastly, to make sure the settings are not accessible while in Kiosk mode:
- Swipe up from the bottom of the screen and tap on the square to bring up the list of open apps
- Swipe to the right until the ‘CLEAR ALL’ option appears in the middle left of the screen, after all the apps
- Tap on ‘CLEAR ALL’ and wait for Give A Little to restart