SIM Settings Model 3G - My SIM is not working?

Created by Bettina Kabutz, Modified on Wed, 18 Dec, 2024 at 3:20 PM by Bettina Kabutz

SIM Settings for Model 3G

Please open the Settings icon (small cog) on the Home Screen and select 'Network & internet'

Is the 'Mobile network' option greyed out, or can you click on it?

If you can click on it, do so and check that both mobile data and roaming are turned on.

If that all looks right the maybe the APN settings are wrong, click 'Advanced' and then 'Access Point Names' to check

Which option is the radio button next to? It should be Daisy

If so, please check the Daisy settings, by clicking on 'Daisy', particularly the 'Name' and the 'APN'

and scrolling down the 'APN Protocol' and 'APN roaming Protocol'

!! IMPORTANT !!

If you have changed an of the above settings, press the three vertical dots on the top right of your screen to > Save

If you do not press the three vertical dots to SAVE, changes will not be applied.

All your settings are now correct for the Daisy SIM card.

If you are still not able to get connection and you are in a location with strong mobile connection, please contact Daisy on the details below and tell them you have checked all the settings on your tablet with us, which are correct and you still are not able to connect.

To get in touch with the Daisy team who work with CollecTin clients, please email [email protected]

This will ensure you get through to the relevant team, which the general support phone number does not do.