Factory Reset via Settings Menu - Model 4G [Nov 2021 to Jul 2022]

Created by Bettina Kabutz, Modified on Tue, 6 Aug at 3:16 PM by Bettina Kabutz

Factory Reset - 4G Model

[Dispatched November 2021 to July 2022]

This takes the tablet back to a state before modifications we make before shipping, so they would need to be re-done to set it up again.

Before starting the reset, please note down your Fully Single App Kiosk licence code:

> Open Fully Single App Kiosk (> Home Screen, swipe from bottom middle upwards, select app)

> Swipe from top left corner into middle to open the menu

> Settings

> Other Settings

> Volume Licence Key > Write down the Volume Licence Key, as you may need to reinsert this after reset. > Cancel

> Round circle on bottom black bar to take you back to the Home Screen

4G Tablet Factory Reset Process via Settings:

Disconnect your CollecTin More from power, by removing the battery or USB Cable for Static Installation from the handle.

The easiest way to remove these is to hold the CollecTin More with the screen facing away from you. Use your thumbnail in the slot along the back of the handle, to push down on the top of it. It will then slide down out of the handle.

On the Home Screen (blue with Give A Little and Support icons)
Tap > Cogwheel (settings)
Scroll down to > System > Advanced > Reset options > Erase all data (factory reset) > Erase all data

Wait until the reset is complete, which will take a few seconds.
The tablet should restart

There will be some settings missing and Give A Little will need updating.

Settings / Display / Display size and set this to Large.

Open Settings
➔ Display

⋁ Advanced
➔ Display size set to Large
⬅︎ Back x2
➔ Apps and Notifications
➔ Notifications
⋁ Advanced
➔ Default Notification Sound - change to None - OK
➔ Do Not Disturb
➔ Default Duration - Until you turn off - OK
Turn ON now
➔ Calls - Don’t allow any calls - toggle Allow repeat callers to OFF
⬅︎ Back x2
Recently Sent Google Play Store toggle to OFF
⬅︎ Back
➔ App Info
➔ Digital Wellbeing - Notifications - toggle Show Notifications to OFF
⬅︎ Back x4 times

➔ Network and Internet - toggle Wi-Fi to ON
➔ Wi-Fi - Sprout - zzzzzzzz (8x) Connect
⬅︎ Back
➔ Mobile Network
⋁ Advanced - scroll down
➔ Access Point Names - select Daisy ◉
➔ Daisy - scroll down
➔ APN protocol - select ◉ IPv4
➔ APN roaming protocol - select ◉ IPv4
⋮ Save
⬅︎ Back x3 times

⚫ Home Button

➔ Give A Little app
➔ Skip for now
➔ Login with SumUp
➔ sprout@sumup.com

➔ Give A Little Menu

➔ Check for updates, run update

Make sure your SumUp Air is switched ON

➔ Give A Little Menu

➔ Connect terminal, select the correct SumUp Air if it finds more than one

➔ Connect