My SIM is not working? Model 4G 205

Created by Bettina Kabutz, Modified on Fri, 15 Sep, 2023 at 6:13 PM by Bettina Kabutz

SIM - Set up but not working - 4G 205

Sorry to hear you SIM card isn't working.

Has it ever worked anywhere?

After Daisy has sent you the activation notification email it can still take 48 hours for the SIM activation to come through. If it has been longer than 48 hours, can you turn off the Wifi in Settings to check?

If not I wonder if one of the settings is wrong.

Please open the Settings icon (small cog) on the Home Screen and select 'Network & internet'

Is 'Aeroplane more' (last option) switched OFF?

Is the 'Mobile network' option greyed out, or can you click on it?

If you can click on it, do so and check that both 'Roaming' and 'Enhanced 4G LTE Mode' are turned ON.

If that all looks right the maybe the APN settings are wrong, click 'Access Point Names' to check

Which option is the radio button next to? It should be 'Daisy'

If so, please check the Daisy settings, by clicking on 'Daisy' - particularly the 'Name' and the 'APN'

and scrolling down the 'APN Protocol' and 'APN roaming Protocol'

Hopefully this has sorted it, but if not let me know.