Factory Hard Reset - Model A13

NOTE: Below are the instructions for a Hard Reset - This is required if you are locked out of your tablet or your touch screen in unresponsive. If you can access the Settings Menu on your tablet, you can also do the >> Factory Reset via the Settings Menu. Click the previous link for instructions, which are a bit easier than the Hard Reset explained below.

• Power off the tablet by holding the Power button until a tiny menu pops up
• Tap "Power off" on the pop-up menu

• [IF your device is unable to power off by holding the Power button, for example if the Fully Single App Kiosk is active, follow these steps to switch off your tablet] Remove the android tablet from your CollecTin More > Guide that shows how to remove your android tablet from your CollecTin More
• Using a slim paperclip or single stable, press the small button inside the pin-sized hole underneath the power button on the side of the tablet, which will turn the screen and tablet off

>> Video: Real time hard reset of a CollecTin More model A13

• [IF device is already off start here] Press and hold the Power and Volume down keys at the same time for about 10 seconds or until the CollecTin logo appears
• The tablet should enter factory mode, which is followed by a menu
• Use the Volume Down key to highlight the option with 'Clear Storage'
• Press the Power button once to select the option and commence factory reset (the response is not immediate)
• Wait until the reset is complete, it will take a few minutes
• The Home screen will load
• Wait for the screen "Choose what to allow Fully Single App Kiosk to access" to load
  • Ensure all options are active
  • Tap CONTINUE
• Tap and HOLD on the 'Onvi' icon until 'App info' appears
  • Tap App info
  • Tap Disable 
  • Tap Disable App
  • Use the back arrow at the bottom of the screen to get back to the Home Screen
• Tap and HOLD on the 'Give A Little' icon until 'App info' appears
  • Drag it into the middle of the screen and let go
• Your reset is complete, continue with your Quickstart Guide starting with connecting your CollecTin More to your WiFi Network