My data usage on SIM is too high - why?

Created by Bettina Kabutz, Modified on Wed, 26 Jun at 4:34 PM by Bettina Kabutz

Checking the data usage on your CollecTin More

Can you please follow these instructions to investigate which apps have used most of the data?

From the Home Screen, tap...

> Cogwheel (settings)

> Network and Internet

> Mobile Network

Scroll down and see if you can find...

> (Mobile/App) Data Usage

This should show you a graph and the apps using the data.

Please check if any of these are using a large amount of data compared to the Give A Little app:

Google Play services
Google Play Store
Speech Recognition and Synthesis from Google

If yes, your CollecTin More is connecting to something strange within the Google services. Has anyone downloaded anything from the Google Play Store onto the unit?

If you have downloaded additional apps, we recommend you delete these.

Further you can change these settings below and see if this stops the data usage on these apps.

From the Home Screen, tap...

>Cogwheel (settings)

> Apps

> See all apps

> Google Play services

>> Mobile data and Wi-Fi

>> Background data (Enable usage of mobile data in the background) > Switch toggle OFF

> Go back by pressing the backwards triangle on the bottom left x2

> Google Play Store

>> Mobile data and Wi-Fi

>> Background data (Enable usage of mobile data in the background) > Switch toggle OFF

> Go back by pressing the backwards triangle on the bottom left x2

> Speech Recognition and Synthesis from Google (if you have this)

>> Mobile data and Wi-Fi

>> Background data (Enable usage of mobile data in the background) > Switch toggle OFF

> Go back by pressing the backwards triangle on the bottom left x4

If any of the above mentioned toggles were OFF already, the data usage needs further investigation.

These settings should stop any these apps from using data usage while connecting to the internet using a SIM card.