Why does my CollecTin More switch off after 24-72 hours

Created by Bettina Kabutz, Modified on Fri, 27 Sep at 12:52 PM by Bettina Kabutz

CollecTin More switching off after 24-72 hours

Please always use the CollecTin More with the charging cables and wall plugs supplied at purchase. Different models have different power requirements, so it is important to use the plug supplied with a specific model. If you wish to change the plug, please ensure the specs are the same or higher than the one supplied.

If your CollecTin More is connected to mains power permanently and switching off after a few days, we suspect some settings need checking / updating. It is also good to check the Battery usage information in case there is a power supply issue.

To run your CollecTin More permanently please use the Fully Single App Kiosk app, which locks Give A Little onto your screen. Besides providing security for your tablet, the settings within Fully will control how the CollecTin More functions and allow you to set wake and sleep times.

Here are links to instruction and videos showing you how to activate and stop the Fully Single App Kiosk on your CollecTin More for the below products, which you will require after you have completed the trouble shooting steps below.

Model 4G
Model 4G-205
Model 4G A12

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1. Checking for Power Supply Issues

1.1 Evidence for Power Drainage on the Tablet

Please go to your Home Screen
> Cogwheel (Settings)
> Battery
> Battery usage

This shows a graph of battery usage displayed at the top. Is there any indication that the tablet has run low on power and recently was charged back up to 100% or is the line solidly at 100%?
Please take a picture and send to us.

If there percentage reached 0% this probably caused the switching off of the tablet.

1.2 Checking the USB Charger Plug

If the above findings show that there is a power supply issue, firstly, are you using the original USB charger supplied with the CollecTin More? If no, please use the plug supplied to you as yours may not have the correct specs.

If yes, do you have another USB charger plug of 2A or higher, that you could use to see if the CollecTin More charges and remains at 100%?

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2. Check your Fully Single App Kiosk Settings

2.1 "Keep Screen On" Settings in Fully Single App Kiosk

Open Fully Single App Kiosk:

Home screen (round solid circle at bottom of screen) > pull the apps screen up by sliding your finger upwards from the bottom of the screen until a while screen with all app icon appears

> Fully Single App Kiosk

> swipe in the menu from the left of the screen (left to right) > Settings

> Screensaver (PLUS) > Screensaver Timer > 0 (zero) > OK

Back by clicking the left arrow on the bottom of the screen

> Device Management > Keep Screen On > switch On

2.2 Scheduled Power Settings in Fully Single App Kiosk

Fixed Connection to Mains power

We recommend this be done via the USB cable for static installation. Use of the booster battery with the cable for this permanently attached to power will eventually cause the battery to fail and create power issues in the device.

Scheduled Power On/Off

You can use Fully Single App Kiosk to Schedule Power for the device to automatically go to sleep and wake up at set times - for example night time and morning.

Please note that the sleep function will interact with the Give A Little Software and SumUp sign-in and changes in our partner's software or settings may impact this setting beyond our control.

Many of our customers make use this settings, and you can see if it works for you, however we cannot guarantee the functionality. The below guide explains how.

Please note that if internet connection is lost, SumUp will log you out of Give A Little as a security feature. This may result in the tablet switching on to a login page.

CollecTin More - 4G / 4G 205 / 4G A12 Tablets (November 2021 onwards)

Setting Scheduled Power

> Open Fully Single App Kiosk (> Home Screen, swipe from bottom middle upwards, select app)

> Swipe from top left corner into middle to open the menu

> Settings

> Power Settings

> Schedule Wakeup and Sleep (PLUS)

> After setting this, use the back arrow by pressing the little triangle on the left on the bar at the bottom when you tap the screen to navigate back to the starting page with "Fully Single App Kiosk" at the top

> Take note of your PIN

> Start Kiosk Mode (see instruction link above point 1.)