If the SumUp card reader is removed and inserted incorrectly or forcibly, the micro USB plug, which goes into the SumUp Air card reader can get damaged.
Unfortunately as this is accidental damage, rather than a manufacturing fault, it is not covered by the warranty.
The quickest solution is to purchase the replacement cable and fit them yourself.
Y Shaped Micro USB Cable Charger ONLY for £24 (zero-rated for VAT) incl courier
You can also buy a Micro USB Repair here for £35+VAT, which includes shipping in both directions. We arrange collection of the whole unit, replace the damaged cable and return it to you.
Below are clear instructions on how to fit the cable, but it does require technical skills. We are not be able to cover accidental damage to the unit caused by incorrect handling during the replacement of the part.
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Step 1: Remove the SumUp
Video on how to remove and insert your SumUp card reader safely.
Please use the photo below to identify if you have a Tray 1 or Tray 2 for your SumUp.
Step 2: Remove the Tablet
> Helpful tools: Flat screwdriver or back of a spoon
Step 3: Swap out the SIM cards
> Helpful tools: Tweezers or small flat screwdriver
Step 4: Replace the Y-shaped internal charger cable
> Helpful tools: Flat screwdriver or back of a spoon or flat nosed pliers
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